Your Satisfaction is our Number One Goal
At Burroughs Hardwoods we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. At Burroughs Hardwoods we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
If you would like to return an item that is in NEW condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt. Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non-refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.
Returns with Restocking Fees
Some manufacturers charge a restocking fee or have more specific guidelines than listed above. Please refer to the product page to view a particular manufacturer's return policy. If you return an item with a restocking fee, it will be deducted from the refund.
Non Returnable & Custom Made Product
Burroughs Hardwoods sells products from some manufacturers that are custom made or built-to-order. These items are non-returnable and non-cancellable once the order has been placed.